How do I exchange my product(s)?
- Customers can exchange/ return their order within 2 days after an order has been delivered.
- All items must be in unused condition with all original tags attached and packaging intact.
- You need to email us to initiate the exchange process. You will also receive an email confirmation from us as well.
- Exchange Policy: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us at your own cost. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:
Address - Plot 312, 4th Floor, Khadi Niketan NX Building, Chandrasekharpur, Bhubaneswar.
- After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you to your The MyStock Store account. Refund of Shipping and COD charges is not applicable.
- Please make sure your courier costs do not exceed the amount stipulated above.
- International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
- Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at email@example.com and we will get back to you.
- If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on firstname.lastname@example.org.